Skip to content

First search,
first impression.

Customers search for you before they call. We monitor, answer and strengthen your reviews, your business profile and what's said about your brand.

  • Business Profile
  • Reviews
  • Mentions
  • Crisis
Request a free audit
What you get

Clear
scope.

  1. 01

    Review and rating monitoring

    Google, maps and the review sites that matter in your sector, in one place.

  2. 02

    Replies in your voice

    Drafted quickly, approved by a person, never generic.

  3. 03

    Asking happy customers

    A review request at the right moment, sent from Blade CRM over WhatsApp or text message.

  4. 04

    Mention tracking

    What's said about your brand online, summarised every month.

  5. 05

    Crisis plan

    Who says what, where and how fast when something goes wrong.

How it looks

Every review,
answered.

New reviews are caught, a reply is drafted in your voice and a person approves it. Happy customers are asked at the right moment.

Illustrative screen.

Review flow
New review★★★★☆
Draft reply · awaiting approvalThank you for taking the time. About the waiting time you mentioned…
  1. Sale closed (CRM)
  2. Review request
  3. Review
  4. Reply
  5. Report

What we don't do: No fake reviews, no bought followers, no misleading content.

What we measure

Numbers that
mean something.

  • 01

    Average rating

    Across your profiles, month by month.

  • 02

    Review volume

    How many new reviews, how often.

  • 03

    Response time

    From review to reply.

  • 04

    Negative share

    On the first page of results.

How we engage
First call
30–45 min
Free, no commitment
Plan
90 days
Channels, message, calendar and metrics in writing
Report
Monthly
Leads and sales, channel by channel
Accounts
In your name
Access and data stay with you
Better together

Stronger
together.

FAQ

Common
questions.

Can you get negative reviews removed?

Only reviews that break a platform's rules can be reported for removal. The rest are answered well and outweighed by genuine reviews from happy customers.

Do you write fake reviews?

No. No fake reviews, no bought followers, no misleading content. They break platform rules and they don't last.

Which platforms do you monitor?

Google reviews and maps first, then the review and complaint sites that matter in your sector; the list is agreed at the start.

What happens in a crisis?

The crisis plan kicks in: a first response goes out quickly, the facts are gathered and one clear message is used everywhere.

How soon is the effect visible?

Response time improves from the first week; the rating and review volume change over months as new reviews come in.

Next service
06Brand & CampaignsPositioning · Launch